Payment & Refund Policy
Last updated: 2 November 2026
This policy explains how payments, renewals, cancellations and refunds work for DKT Pro subscriptions provided by Alekip Tradelink Marketing Services, India. DKT Pro is a digital software service; no physical goods are shipped, so "returns" refer to cancellations and refunds.
1. Payment processing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment processing, invoicing, applicable sales taxes/VAT/GST and payment-related customer service. Accepted payment methods are those offered at Paddle checkout (such as credit/debit cards and PayPal where available).
2. Free trial
New companies can try DKT Pro free for 30 days before paying. No charge is made during the trial, so you can confirm the Service suits your needs before purchasing.
3. Billing cycle and renewal
Subscriptions are billed in advance monthly or yearly and renew automatically at the end of each period at the then-current price, unless cancelled before the renewal date. Yearly plans are priced at 10 months of the monthly price. Add-on users and storage packs are billed with your subscription.
4. Cancellation
You can cancel at any time from your billing settings or by contacting us. Cancellation stops future renewals; your access continues until the end of the period already paid for.
5. Refund eligibility
We offer a full refund if you request it within 14 days of your first paid subscription payment. For renewals, you may request a refund within 14 days of a renewal charge if you have not substantially used the Service during that new period. Upgrades and add-ons may be refunded on a pro-rata basis at our discretion. Refunds are not normally provided for partial periods after the 14-day window, except where required by applicable law.
6. Duplicate or incorrect charges
If you were charged twice or billed incorrectly, contact us or Paddle and the incorrect amount will be refunded in full.
7. How to request a refund
Send your request with your company name, account email and order/invoice number to support@dktpro.com, or request it directly from Paddle using the link in your Paddle receipt email. Approved refunds are processed by Paddle to the original payment method, usually within 5–10 business days depending on your bank.
8. Downgrades
When you downgrade a plan, the new price applies from the next billing period. Users or storage above the new plan limit must be reduced before the change takes effect.
9. Contact
Alekip Tradelink Marketing Services, India. For payment questions, email support@dktpro.com, or contact Paddle via paddle.net for order-related queries.